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Terms and Conditions

By using and/or placing an order, you agree to be bound by the terms and conditions set forth herein. Please read the terms carefully before placing your order.

Only persons aged 18 or over who are not under guardianship and not acting as a legal entity and mail forwarding organizations may place orders.

The inclusion of any product or service on at a particular time does not imply or warrant that such products or services are available at all times. We reserve the right to discontinue the sale of a product at any time.

We reserve the right to change these Terms from time to time without prior notice to you. The conditions that will be valid for the order will be the conditions on as of the moment you place your order.

Melis Kaptanoğlu wishes to provide you with the best possible online trading experience. To make this possible, we must ensure that our services run smoothly.

(i) not to publish, disseminate, distribute, upload or promote any content or material that could harm or adversely affect our business, products or services;

(ii) not to act in a way that restricts, hinders or complicates other users’ use of the site, or adversely affects the security of the site, or not to use a tool in this direction, or

(iii) not use any device or any engine, software, tool, system, program or other device or mechanism (including spiders, robots, bugs, avatars or intelligent agents) to navigate or search the site, or copy content from the site. You agree and confirm not to attempt to use We reserve the right to immediately ban access to the site and close the account of a user who violates this clause or any other clause in these terms and conditions.

1- Prices and shipping costs

The prices seen on include the legal Value Added Tax and shipping costs are included. The shipping cost for each order will be the same regardless of the size or weight of your order. If we are unable to deliver your order completely at once and we have to deliver in more than one shipment, there will be no additional charges for subsequent shipments. The prices stated in the store, in the catalog and on the internet may vary.

2- Placing an order / making a contract
The current order options you can use are or our store address. For more information, please visit our customer service page.

When you place your order, if you have specified your e-mail address, an e-mail will be sent to you. If for any reason your order cannot be fulfilled, you will be informed at the first opportunity. If you have paid for this order, you will be refunded the corresponding amount using the same method used to make this payment. If for any reason an alternative action is required, a Melis Kaptanoğlu representative will contact you regarding the return.

3- Submission
Melis Kaptanoğlu shows the utmost care when taking and processing orders and will make every effort to deliver your order to a residence address in Turkey according to the shipping method you have chosen.

Melis Kaptanoğlu shows the utmost care when taking and

Melis Kaptanoğlu makes every effort to send orders as quickly as possible and in order. Unless otherwise agreed, your order is intended to be delivered within 7 days, excluding Sundays and holidays, with confirmation of your order. On the other hand, although the delivery is intended to be made within the specified time frame, this period may be extended due to unexpected events.

Before ordering, you will be notified of the expected delivery details. When you place your order, if you have specified your e-mail address, you will be sent a confirmation e-mail with the expected delivery details.

If your order does not arrive on the scheduled date, contact Customer Services at 0532 384 98 77.

4- Cancellation of the Order by the Customer
You can cancel the order or return the product up to 3 days from the date you place the order, as of the receipt of the ordered product. If you have paid for the products, a refund will be made to you, which will include the standard shipping fee for Melis Kaptanoğlu shipping of the products, if a product return cost has occurred. If you wish to keep certain items and only partially cancel your order, the shipping fee is non-refundable. You can find all information about the return procedure at

If you would like to cancel or return your order, please send an e-mail to

If the product you receive is defective, please notify Melis Kaptanoğlu immediately and return the product as stated in the section below (Returns). Melis Kaptanoğlu will refund the full price of the products that are deemed to be defective. The matters set forth herein do not limit any applicable legal rights.

5- Returns
Melis Kaptanoğlu undertakes to refund the full price of all products returned pursuant to section 5 (Cancellation of Order), provided that all products are returned to you as they arrived. In this context, the products should not be damaged, spoiled, faded, tampered with or worn out (except for use for testing the product), and their labels should be intact and complete.

You can find more detailed information on our return procedure on our Returns and Exchanges page, at

6- Payment methods
You can pay for the products by credit card or debit card. You can enter the payment information using a valid credit or debit card: (VISA, MasterCard or Troy) at the time of ordering. The relevant amount will be withdrawn from your card immediately. Melis Kaptanoğlu has the right to check the validity of the credit or debit card, the credit status regarding the order price, and whether the address information of the buyer is correct. Depending on the results of these checks, orders may be rejected by us.

7- Our Limit of Liability
None of these Terms can exclude or limit the liability of Melis Kaptanoğlu where the limitation or exclusion of our liability would be unlawful.

The maximum liability that may arise against you due to a loss or damage in connection with an order placed on will be limited to the total price of your order.

Melis Kaptanoğlu If you are having a problem with a product you have purchased online and you could not solve your problem before Melis Kaptanoğlu, you should submit your complaint to the Consumer Arbitration Committee.

8- Colors and dimensions

All reasonable efforts are made by us to accurately display our product features, including product composition and colours. The color you see will depend on your computer system and we cannot guarantee that your computer will display these colors correctly.

The dimensions of a product shown on are approximate to help you better understand the model or cut of that product, and there is no guarantee that the exact dimensions of the product you receive will be as well. The final dimensions of a product may vary depending on the material used in its manufacture.

9- Product Warranty
If there are defects in the products you have purchased, Melis Kaptanoğlu will fulfill all the mandatory warranty regulations in force. If you have a complaint that the products we have sent have obvious material or manufacturing defects, including damage during shipping, please inform us and return the products without delay using the printed return form that comes with the product.

10- Transfer and Assignment
Melis Kaptanoğlu has the right to transfer or recourse to third parties any claim that may arise in connection with the delivery of the goods, including payment installments.

12- Severability
To the extent any part of these Terms is held to be invalid or invalid by any court or legal authority, the remaining Terms will continue to apply.

13- Rights Ownership
Any use of or its content other than for your own personal non-commercial use, including copying or storing of this content in whole or in part, is prohibited without the permission of Melis Kaptanoğlu.

14- Company information

Acarkent 9. Cadde, Çarşı Binaları B Blok Daire:20 Kat:4 Beykoz İstanbul
Phone: 0532 384 98 77
Customer Service:

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